Milk turning early is usually the first clue. Then the freezer frosts over, or the compressor runs and runs without getting cold. Sometimes it's a defrost heater, sometimes a fan, sometimes a door gasket that stopped sealing after years of Boston humidity. We diagnose before we touch parts, so you're not paying for guesses. Built-ins wedged into narrow South End kitchen alcoves are normal work for us; we pull them without wrecking your floor. All major brands, independent service. Move the food to a cooler, then reach us or use the quote form.
Taking calls until 5:00 PM ET

We cover Beacon Hill and downtown in 02108, 02109 and 02110, the Back Bay and Fenway side in 02115 and 02116, plus East Boston, Cambridge, Chelsea, Somerville and Everett.
Aim for 37 to 40 degrees in the fresh food side and around 0 in the freezer. Use a standalone thermometer in a glass of water overnight — built-in displays drift and often read what the board thinks, not what the air is.
Depends on what broke. A fan motor, thermostat, or defrost heater on a solid cabinet is usually sensible. A failed sealed system on an aging unit is a different conversation. We'll tell you honestly which one you're looking at.
That's the defrost cycle failing. The heater, thermostat, or timer stopped clearing frost from the evaporator, so it grows into a block and strangles airflow to the fridge side. Common repair, and the parts are usually available.
Yes. Built-ins need care coming out of their cabinets and often have condensers up top instead of below. We plan the pull before we start so nothing gouges your flooring or cabinet trim.
Call us and we'll give you real openings, not a vague window. Boston traffic and parking are part of the job, so we build travel time into the schedule. If you're in a walk-up or a building with a loading dock rule, tell us when you book so we arrive ready.
Call us or fill out the form. Describe what you hear, smell or see. Brand and rough age help. We ask a few questions so the tech arrives with likely parts on the truck.
Pick a window that works. Our tech tests the machine, checks power, water and drainage, then explains what failed in plain words. No jargon, no guessing out loud at your kitchen table.
Most jobs finish the same visit. If a part must be ordered, we tell you what and why. If the unit isn't worth fixing, we say that too, and you decide.
Ask these of anyone you let into your home — us included. Call and we'll answer all five before you book anything.
Describe the fault, approve the written quote, get it fixed. Starting takes about a minute.
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