Standing water in the drum after a cycle means the pump or the drain line, and it won't clear itself. Washers also walk across the floor, stop mid-spin, or fill forever without agitating. We handle all of it, front-load and top-load, in Cambridge basements where the machine sits three feet from the furnace and there's no room to turn around. Shut off the hot and cold valves if it's leaking. Then call us or fill out the quote form and tell us the brand and roughly what year you bought it.
Taking calls until 5:00 PM ET

From Cambridge we also cover Somerville, Boston, Medford and Brookline, plus ZIPs 01801, 01803 and 01880.
It narrows the area, not the part. A drain code can mean the pump, the filter, the hose, or the sensor reading pressure. We use the code as a starting point, then test the circuit to find which piece actually failed.
Different trouble. Front-loaders bring door boot leaks, bearing noise, and filter clogs. Top-loaders bring lid switches, couplers, and agitator wear. We service both, and the diagnosis path differs for each.
Residue. Detergent film and lint build up in the boot, the dispenser, and the drain hose, and bacteria live in it. We clean those paths and check that the machine drains fully, since standing water keeps the smell coming back.
Usually yes. Old Northeast houses hand us narrow stairs and low headroom all the time. We bring a light, drop cloths, and pull the machine only as far as the repair needs before sliding it back.
Call us and we'll give you the next open window, often same week. Morning and afternoon slots both work. If you're in a walk-up or a building with permit parking, say so when you book so we plan the arrival right.
Call us or fill out the form. Describe what you hear, smell or see. Brand and rough age help. We ask a few questions so the tech arrives with likely parts on the truck.
Pick a window that works. Our tech tests the machine, checks power, water and drainage, then explains what failed in plain words. No jargon, no guessing out loud at your kitchen table.
Most jobs finish the same visit. If a part must be ordered, we tell you what and why. If the unit isn't worth fixing, we say that too, and you decide.
Ask these of anyone you let into your home — us included. Call and we'll answer all five before you book anything.
Describe the fault, approve the written quote, get it fixed. Starting takes about a minute.
Rather not call? Get a free quote →