Milk turning early. Ice cream soft. A fridge that hums nonstop but never gets cold. Those are the calls we take most in East Hampton, and the cause is usually a stuck defrost cycle, a tired compressor relay, or a condenser fan choked with dust. Water on the floor points somewhere else — a clogged drain line, often frozen solid at the back. We handle all major brands, independently, and we bring the common parts along. Food spoils fast, so don't sit on it. Ring us or fill out the quote form and describe what you're seeing.
Taking calls until 5:00 PM ET

We cover East Hampton and 23501, 23505, 23601 and 23607, plus Hampton just up the road, Newport News, Norfolk and Portsmouth.
Aim for 37 to 40 degrees in the fresh food side and around 0 in the freezer. Use a standalone thermometer in a glass of water overnight — built-in displays drift and often read what the board thinks, not what the air is.
Depends on what broke. A fan motor, thermostat, or defrost heater on a solid cabinet is usually sensible. A failed sealed system on an aging unit is a different conversation. We'll tell you honestly which one you're looking at.
That's the defrost cycle failing. The heater, thermostat, or timer stopped clearing frost from the evaporator, so it grows into a block and strangles airflow to the fridge side. Common repair, and the parts are usually available.
Yes. Built-ins need care coming out of their cabinets and often have condensers up top instead of below. We plan the pull before we start so nothing gouges your flooring or cabinet trim.
Usually within a day or two, and same-day is often possible if you call early. Give us the appliance, the brand, and what it's doing. Call us and we'll tell you the next open window instead of guessing.
Call us or fill out the form. Describe what you hear, smell or see. Brand and rough age help. We ask a few questions so the tech arrives with likely parts on the truck.
Pick a window that works. Our tech tests the machine, checks power, water and drainage, then explains what failed in plain words. No jargon, no guessing out loud at your kitchen table.
Most jobs finish the same visit. If a part must be ordered, we tell you what and why. If the unit isn't worth fixing, we say that too, and you decide.
Ask these of anyone you let into your home — us included. Call and we'll answer all five before you book anything.
Describe the fault, approve the written quote, get it fixed. Starting takes about a minute.
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