Spin cycle stops with the drum full of water, and now you've got a soaked load and a puddle. That points to a drain pump, a clogged hose or a lid switch. Grinding, walking across the floor, or a burnt smell mid-cycle are different problems, and we test for each. Plenty of New Haven laundry sits in basements with old drains and uneven concrete, so we level and check the standpipe too. Unplug the machine if water is still spreading. Then call us or submit the quote form with your model.
Taking calls until 5:00 PM ET

We cover 06510, 06511 and 06513 in the city, plus West Haven, East Haven, Hamden and Branford just up the road.
It narrows the area, not the part. A drain code can mean the pump, the filter, the hose, or the sensor reading pressure. We use the code as a starting point, then test the circuit to find which piece actually failed.
Different trouble. Front-loaders bring door boot leaks, bearing noise, and filter clogs. Top-loaders bring lid switches, couplers, and agitator wear. We service both, and the diagnosis path differs for each.
Residue. Detergent film and lint build up in the boot, the dispenser, and the drain hose, and bacteria live in it. We clean those paths and check that the machine drains fully, since standing water keeps the smell coming back.
Usually yes. Old Northeast houses hand us narrow stairs and low headroom all the time. We bring a light, drop cloths, and pull the machine only as far as the repair needs before sliding it back.
Call us and we'll give you the next open windows, usually within a day or two. Morning slots go quickly downtown, so book early if you need one. If parking is metered or permit-only on your block, say so when you schedule and the tech will plan for it.
Call us or fill out the form. Describe what you hear, smell or see. Brand and rough age help. We ask a few questions so the tech arrives with likely parts on the truck.
Pick a window that works. Our tech tests the machine, checks power, water and drainage, then explains what failed in plain words. No jargon, no guessing out loud at your kitchen table.
Most jobs finish the same visit. If a part must be ordered, we tell you what and why. If the unit isn't worth fixing, we say that too, and you decide.
Ask these of anyone you let into your home — us included. Call and we'll answer all five before you book anything.
Describe the fault, approve the written quote, get it fixed. Starting takes about a minute.
Rather not call? Get a free quote →