Milk sour by Wednesday? Freezer coated in frost while the fresh side runs warm? Those are two different failures — a bad defrost cycle, a tired compressor, a fan that stopped spinning. In Brooklyn we squeeze a lot of fridges into narrow brownstone galleys, so we bring floor protection and pull the unit out carefully. We diagnose, explain what failed in plain words, and repair all major brands as an independent company. Water pooling under the crisper counts too. Describe what you're seeing, or use the quote form and we'll follow up.
Taking calls until 5:00 PM ET

We cover Brooklyn from 11201 and 11205 out through 11207, 11208 and 11210, and we cross into Queens, Manhattan and Valley Stream on the same routes.
Aim for 37 to 40 degrees in the fresh food side and around 0 in the freezer. Use a standalone thermometer in a glass of water overnight — built-in displays drift and often read what the board thinks, not what the air is.
Depends on what broke. A fan motor, thermostat, or defrost heater on a solid cabinet is usually sensible. A failed sealed system on an aging unit is a different conversation. We'll tell you honestly which one you're looking at.
That's the defrost cycle failing. The heater, thermostat, or timer stopped clearing frost from the evaporator, so it grows into a block and strangles airflow to the fridge side. Common repair, and the parts are usually available.
Yes. Built-ins need care coming out of their cabinets and often have condensers up top instead of below. We plan the pull before we start so nothing gouges your flooring or cabinet trim.
Most Brooklyn calls get a slot within a day or two, and we run same-day when a route opens nearby. Tell us your ZIP and whether there's a buzzer, elevator or walk-up when you call us — that changes how we schedule the stop.
Call us or fill out the form. Describe what you hear, smell or see. Brand and rough age help. We ask a few questions so the tech arrives with likely parts on the truck.
Pick a window that works. Our tech tests the machine, checks power, water and drainage, then explains what failed in plain words. No jargon, no guessing out loud at your kitchen table.
Most jobs finish the same visit. If a part must be ordered, we tell you what and why. If the unit isn't worth fixing, we say that too, and you decide.
Ask these of anyone you let into your home — us included. Call and we'll answer all five before you book anything.
Describe the fault, approve the written quote, get it fixed. Starting takes about a minute.
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