Dishes come out gritty. Water sits in the bottom overnight. The door leaks a thin line onto the kitchen floor. We look at the wash pump, the spray arm jets, the float switch, the drain hose loop and the door gasket, and we check whether the disposal connection is backing water up. Many Rochester kitchens were retrofitted decades after the house was built, so the plumbing under the sink is a puzzle. We work with what is there. Independent service on all major brands. Call us or send details through the quote form.
Taking calls until 5:00 PM ET

We cover Rochester ZIPs including 14607, 14609, 14610 and 14611, plus Brighton, Irondequoit and Henrietta a short drive out.
Trapped food in the sump and a greasy filter cause most of it. A biofilm can also build inside the drain hose. Clean the filter, run a hot empty cycle. If the smell returns quickly, the sump or hose likely needs attention.
No. We check the filter, sump, air gap, disposal inlet and drain hose loop first. A blockage anywhere in that path mimics a dead pump. Testing the pump for continuity and free rotation tells us which repair is actually needed.
Yes. Tight cutouts, thick countertop overhangs and short supply lines are normal in older housing stock. We pull the unit carefully, protect the flooring, and reset it level so the door seals and latches the way it should.
Many jobs finish in one visit once we've confirmed the fault. Diagnosis usually takes a portion of an hour, then the repair depends on the part. If something uncommon has to be ordered, we tell you before we leave.
Tell us the neighborhood and the appliance when you call us. We route by area, so a 14606 call often pairs with others on the west side that day. Same-day is sometimes possible; otherwise we'll give you a real window, not a vague morning-or-afternoon shrug.
Call us or fill out the form. Describe what you hear, smell or see. Brand and rough age help. We ask a few questions so the tech arrives with likely parts on the truck.
Pick a window that works. Our tech tests the machine, checks power, water and drainage, then explains what failed in plain words. No jargon, no guessing out loud at your kitchen table.
Most jobs finish the same visit. If a part must be ordered, we tell you what and why. If the unit isn't worth fixing, we say that too, and you decide.
Ask these of anyone you let into your home — us included. Call and we'll answer all five before you book anything.
Describe the fault, approve the written quote, get it fixed. Starting takes about a minute.
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